Whether the blockage occurs at a school, commercial premises, hotel, factory, retail outlet or domestic dwelling we can help.
Our crews are highly trained, CRB checked and fully equipped. There are many reasons why a drain blocks. With a school it could be as simple as a ball down the line or polythene lunch bags, a hotel or catering outlet could be blocked with fat or there could be simply an excess of toilet paper combined with a low flow. Perhaps you have roots in the line, these can enter through cracks or where old clay pipes have been jointed with sand and cement, an inflexible joint such as this invariably fails in time. These roots can normally be cut using specialised equipment.
Blockages also occur in rainwater down pipes, this could be due to leaves or granular material from the roof washing down into the pipe.
We use a variety of methods to clear the drain, sometimes simply using rods, even after other contractors have tried and failed. At other times it may be necessary to use high pressure water jetting. If you look on our video clip this will show some of the different jet heads that we use in action, We also use an American design of rotating jet head called a Warthog. This is damped to prevent it from rotating too fast and incorporates a water jet designed to work at a critical angle, this is particularly effective against scale, fat and roots.
If you have septic tank the problem could be a blocked soakaway. In this instance the outlet pipe from the tank could be blocked causing the drain down to the tank to block and the manholes overflow. All soakaways have a limited working life and water jetting will probably provide only a temporary solution.
EMERGENCIES
We appreciate that emergencies usually occur at the most inconvenient times. The commonest cause of an emergency is a blocked drain leading to sewage over spilling onto the surrounding ground.
This can often be dealt with by simply removing the cause, using rods, high pressure water jetting or electro mechanical tools. Whatever method the engineer uses there will not be an additional charge for specialist equipment used. Unlike many other companies the quoted hourly rate includes all the equipment carried on the van.
There is a minimum charge of one hour, if the unblock proves to be a simple one and there is time left out of the hour, the engineer will investigate, sometimes using a CCTV camera, if a water test is not sufficient. This will show if there is a defect in the line, if so we will make recommendations and give a cost to rectify it.
How long will we take to get to you?
We have response crews in most part of the county, it is possible that they could be involved in an emergency at the time you call, so the person who schedules the work, will view our tracker, identify the crew closest to you, check with them on their completion time and ring you back with a time. The average time from you making the call to our crew arriving with you is two hours.
Can you always clear the blockage?
In the vast majority of cases we can, occasionally there will be a collapsed pipe due to roots breaking the pipe or other physical damage. In this instance it may still be possible to restore a temporary supply until the damage can be permanently repaired.
If an excavation is required you will be given a quotation showing the cost and timescale of the repair with the emphasis being placed on minimum disruption and inconvenience to yourself.
Who do I ring?
Ring our usual office number (01722 580 032). Our telephone system will seamlessly connect you to the operations team who will deal with your problem, there is no ‘press button 1’ or automated response, just a helpful human.
